The Role of Social Support and Optimism on Employee Flourishing: The Mediating Role of Meaningful Work

Abstrak

This study examines and tests the mediating role of Meaningful Work in the relationship between Social Support and Optimism on employee Flourishing at Sentra Abiyoso Cimahi. The issue of psychological well-being, or flourishing, is critical in the social services domain as it is directly related to service quality. The study employed a quantitative approach with descriptive and verificative design. Data were collected through a questionnaire administered to all employees and analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM) with SmartPLS. Findings indicate that Social Support and Optimism have significant positive effects on both Meaningful Work and Flourishing directly. Additionally, Meaningful Work significantly contributes to enhancing employee Flourishing. Mediation testing reveals that Meaningful Work functions as a partial mediator in the relationship between Social Support and Flourishing, and between Optimism and Flourishing. These findings affirm that achieving optimal employee well-being requires strengthening contextual factors (social support) and individual factors (optimism), manifested through a meaningful work experience. Practically, these findings underscore the importance of building a supportive work culture and implementing meaning-based motivation development programs to enhance employee resilience and well-being at Sentra Abiyoso Cimahi.